Shipping policy

Polished by Salt & Ridge™ Shipping Policy

Effective Date: August 21, 2026

At Polished by Salt & Ridge™, we want the experience of receiving your order to feel as considered as the products inside it. The following policy explains how orders are processed, shipped, tracked, and handled if something goes wrong in transit.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotional events, holidays, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

Processing time is separate from carrier transit time.

Shipping Within the United States

Polished currently ships to eligible addresses within the United States.

Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout based on your order and destination.

Standard Shipping: Estimated delivery is generally 3–7 business days after processing and carrier acceptance.

Expedited shipping options may be offered at checkout when available.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise. Carrier delays, severe weather, holidays, transportation disruptions, and other circumstances outside our control may affect delivery.

Shipping Rates

Applicable shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, Polished may offer free or discounted shipping promotions. Any minimum purchase requirements, eligible destinations, promotional periods, or other conditions will be disclosed with the applicable offer.

Order Tracking

Once your order ships, you will receive a shipping confirmation containing tracking information when tracking is available.

Please allow up to 24–48 hours after receiving your shipping confirmation for the carrier's tracking system to update.

Shipping Address Responsibility

Please review your shipping address carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. Polished is not responsible for delays or delivery failures resulting from incorrect or incomplete address information supplied by the customer.

If you notice an address error after placing your order, contact us immediately at sandandridgeco@gmail.com. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the carrier.

Returned-to-Sender Packages

If a package is returned to Polished because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue, we will contact you after the package is received.

Additional shipping charges may apply if you request that the order be reshipped.

If the return resulted from an error by Polished, we will correct the issue at no additional shipping cost to you.

Lost, Missing or Delayed Packages

If your tracking information shows that your package is still in transit but appears delayed, please allow the carrier an opportunity to complete delivery.

If tracking has not updated for an extended period, contact sandandridgeco@gmail.com with your order number so we can help review the shipment.

If the carrier confirms that a package has been lost in transit, Polished will review the circumstances and determine the appropriate resolution, which may include a replacement or refund.

Packages Marked “Delivered”

If tracking shows your package as delivered but you cannot locate it, we recommend checking around the delivery location, with household members, neighbors, building management, mailrooms, parcel lockers, or other secure delivery areas before contacting us.

If the package remains missing, contact us promptly at sandandridgeco@gmail.com with your order number.

We will assist with reviewing available tracking and carrier information. A package marked delivered by the carrier does not automatically establish eligibility for a refund; each case will be evaluated based on the available information and applicable carrier or marketplace requirements.

Damaged Packages or Products

If your order arrives damaged, defective, incomplete, or with the wrong product, contact us promptly at sandandridgeco@gmail.com.

Please provide your order number, description of the issue, and clear photographs of the product and shipping packaging when applicable.

Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.

Please retain the product and packaging until we complete our review.

Monthly Soul Box™ Shipping

Monthly Soul Box subscription orders ship according to the billing and fulfillment schedule disclosed when you enroll.

You are responsible for keeping your shipping address current before your applicable subscription processing cutoff.

Changes made after an order has entered processing may not apply until the next shipment.

Any specific Monthly Soul Box shipping charges, included-shipping benefits, processing dates, or subscriber shipping promotions will be disclosed as part of the subscription offer.

Bridal, Custom & Concierge Orders

Bridal, personalized, custom, or concierge orders may require additional production or preparation time.

The applicable estimated production and shipping schedule will be communicated with the product or service when it differs from our standard processing timeframe.

Because event dates are important, customers purchasing for weddings, vacations, or other time-sensitive occasions should allow sufficient time for processing, shipping, sizing, and application preparation.

International Shipping

Polished does not currently offer international shipping unless an international shipping option is specifically displayed at checkout.

As we expand, this policy may be updated to include international destinations, customs duties, taxes, import fees, and related requirements.

Marketplace Orders

Orders placed through third-party marketplaces or social-commerce platforms may be subject to the shipping, tracking, delivery, refund, and buyer-protection requirements of that platform.

When those requirements differ from this Shipping Policy, the applicable marketplace requirements will control for purchases made through that marketplace.

Shipping & Returns

Shipping eligibility does not determine return eligibility. Please review our separate Return & Refund Policy before purchasing.

Opened, applied, worn, or used press-on nails and adhesives are generally not returnable for hygiene reasons, subject to our policy for damaged, defective, or incorrect products.