Refund policy

Polished by Salt & Ridge™ Return & Refund Policy

At Polished by Salt & Ridge™, we want you to feel confident in every set you select. Because our products are personal-care beauty items, we maintain return standards that protect the health and safety of all our customers.

Returns

We accept returns of unopened, unused, and unworn products within 14 days of delivery.

To be eligible for a return:

• The product must be unused, unworn, and unopened.
• The product must be in its original packaging and in resalable condition.
• You must provide your order number or other proof of purchase.
• Your return request must be submitted within 14 days of confirmed delivery.

For hygiene and safety reasons, opened, applied, worn, used, altered, or customized press-on nail products are final sale and cannot be returned or exchanged.

Adhesives, adhesive tabs, nail-preparation products, and other personal-use accessories that have been opened or used are also final sale.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible after delivery.

Include your order number, a brief description of the issue, and clear photos of the product and packaging when applicable.

Once we review the issue, we may provide a replacement, refund, store credit, or other appropriate resolution at no additional cost to you.

Please do not return a damaged or defective product unless we provide return instructions.

Sizing & Fit

We strongly encourage you to review our sizing information before purchasing.

Because nail shape, nail-bed width, curvature, and personal fit preferences vary, incorrect sizing or fit is not considered a product defect when the product received matches the size and specifications ordered.

If you're unsure which option is right for you, please use our sizing resources or contact us before ordering. We would much rather help you select the right set before purchase.

Final Sale Items

The following are not eligible for return unless they arrive damaged, defective, or incorrect:

Opened or used beauty products; worn or applied press-on nails; opened adhesives or preparation products; customized or personalized products; gift cards; clearance or products specifically identified as Final Sale; and products returned outside the 14-day return period.

How to Start a Return

To request a return, contact Polished Customer Care at sandandridgeco@gmail.com within 14 days of delivery.

Please include your:

Name · Order number · Item(s) you wish to return · Reason for the return

Do not mail a return without first receiving return instructions from us.

Return Shipping

For approved returns that are not the result of a Polished error or defective product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error by Polished or the product arrived damaged or defective.

We recommend using a trackable shipping method. Polished is not responsible for return packages lost in transit.

Refunds

Once your approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to post the refund after it has been processed.

Products returned in a condition that does not meet this policy may be ineligible for a refund.

Exchanges

Because inventory and designs may sell out quickly, we generally do not process traditional exchanges.

If you would like a different design, shape, or eligible product, please return the original eligible item according to this policy and place a new order.

If we sent you the wrong product, contact us and we will correct the order at no additional cost.

Monthly Soul Box

Monthly Soul Box subscription products are subject to the subscription terms disclosed at enrollment.

Once a Monthly Soul Box has been processed or shipped, that billing cycle generally cannot be canceled or refunded solely because the customer no longer wants the box.

However, damaged, defective, or incorrect items remain eligible for resolution under this policy.

Subscription cancellation, pause, and skip requests apply to future billing cycles in accordance with the Monthly Soul Box subscription terms.

Marketplace Purchases

Products purchased through third-party marketplaces, including social-commerce platforms, may be subject to that platform's return and refund requirements.

Where a marketplace's applicable policy provides rights or procedures that differ from this policy, the marketplace requirements will control for purchases made through that marketplace.

Our Commitment

We review return and product-quality issues because they help us improve our sizing guidance, product selection, packaging, fulfillment, and overall Polished experience.

Our goal isn't simply to complete a transaction. We want to help you find a set you'll actually love wearing.

Questions?
Contact Polished Customer Care at sandandridgeco@gmail.com